Frequently Asked Questions
Question :What are some of the important features of the CalPERS Information Line?
Answer :- Representatives will ask you if you wish to redo a transaction before accepting it.
- Passwords are mailed to Address of Record ONLY.
- You can cancel or change transactions made that day prior to 1 p.m. Pacific Time.
- You will receive a confirmation number from a representative for each transaction. Have a pen and paper ready to record it.
- There is no overnight mailing of documents from Voya Financial.
- If you do not have your password, you will not be able to access your participant information. You may, however, request a password reminder, is mailed to your home address.
- We cannot accept or send faxes.